We realize mistakes can be made and orders sometimes need to be canceled or modified. If you'd like to cancel or change an order for any reason, please contact us by email at ajwellers@hotmail.com and make sure to include your Lalitha Jewellery Mart order number. Alternatively, call (416)335-1553 as soon as possible.

Our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to Lalitha Jewellary Mart according to our 30-day money back guarantee.

Lalitha Jewellary Mart wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment.

How to return an order:

1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number. Click on Customer Service. Select 'Return Authorization Form'. Fill in the appropriate information and then follow the instructions below to return your package.

2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by Lalitha Jewellery Mart.

Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.

3. Shipment and Insurance: Use the following shipping methods depending on the value of your order. The minimum return shipping method should be CanadaPost or FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at Lalitha Jewellary Mart for quick and easy refunding.

4. All Return Packages should be Mailed to:

LALITHA JEWELLERY MART
3852 Finch Ave E
Unit G-05
Scarborough - M1T 2P5
Canada

Return Process
The Lalitha Jewellery Mart warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 10 business days to process upon receipt of the item. Lalitha Jewellery Mart will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.

Required Conditions of Return
-Packages without a return authorization number (RMA#) will not be accepted for refund.

-Items must be returned in the same condition as they were sent from Lalitha Jewellary Mart within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.

-Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).